Our commitment

Privacy matters to us and we know it matters to you. We are committed to protecting your privacy, keeping your personal information safe and ensuring the security of your data in accordance with applicable data protection laws.

Our Privacy Statement

This Privacy Statement applies to the processing of personal information relating to customers of Ignite Partners Limited (“we”, “us” or “our” in this Privacy Statement).

This Privacy Statement explains how we collect, store, use and share (“process”) personal information through the use of our website and the products and services we offer including at any of our events.

This Privacy Statement came into effect on 1 July 2024. We may need to update it over time but if we do, we will post the updated version on our website.

What personal information do we collect and process?

Personal data, or personal information, means any information about an individual from which that person can be directly or indirectly identified. It does not include data where the identity has been removed (anonymised data).

We may collect the following personal information:

• Identity Dataincluding first name, last name, username or similar identifier, image and likeness (as captured in photographs or recordings from events you have attended), title and gender, job title and organisation you represent.
• Contact Dataincluding billing address, delivery address, email address and telephone numbers.
• Financial and Transaction Dataincluding about payments to and from you and other details of services you have purchased from us. Please note we do not collect or store individual bank account and payment card data as this is collected and processed by our third-party payment services providers.
• Behavioural Data including data relating to your behaviours, interests and preferences, including data collected as a result of your browsing activity and/or interaction with our platforms, products, services and/or our emails which is obtained through the use of cookies, pixel tags and other similar technologies; information about when your current or previous sessions started.
• Technical and Usage Data including (i) internet protocol (IP) address; (ii) browser type and version; browser plugins; (iii) device name (e.g. “Apple iPhone” or “Samsung Galaxy” or any other name that you have given your device); (iv) operating system and version; (v) system language; (vi) general device data, such as voice and regional settings (including location); (vii) date and time of use; and (viii) application ID to identify your installation of any of our Apps.
• Profile Data including information about your interests and preferences from your use of our services (including events you have attended), information you have provided to us via any of our Apps or within your account (e.g. any personal description and/or photographs you may provide or take), enquiries about our services or other feedback and survey responses or other information you may provide as well as inferences we may make about your interests and preferences based on other Behavioural Data or Marketing Communications Data provided.
• Incident Data including information about an incident you were involved in at an event including any personal data you provide in your (i) factual description of the incident/actions taken where you are the injured party or (ii) observations where you are a witness; severity of your injury (first aid only, onsite paramedic/paramedic technician, advised to visit hospital, hospitalised, fatality); if first aid is provided, the type of medical assistance provided, the medical report number and details of treatment; and any other personal data collected during the process of completing the incident report.
• Travel Data including information necessary to enable you to travel to events such as nationality, passport number, visa permits, travel itineraries and tickets.
• Special Requests Data including information about any dietary and/or access requirements you may have.
• Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
• Recruitment Data including date of birth; gender; country of residence; nationality; details of your eligibility to work (including documents and information that we may collect to verify this); your work preferences (including areas and dates where you are available for work); skills, qualifications, training and work history; any personal data which appears in your curriculum vitae or application; and any personal data that you volunteer during an interview or your interactions with us.

We (and our suppliers) may also utilise the above information to create aggregated and anonymised insights such as statistical or demographic insights. Whilst these aggregated and anonymised insights may be derived from your personal data, they are not considered personal data under data protection law as this data does not directly or indirectly reveal your identity.

You may also need to provide personal information about other individuals to us, such as your authorised representatives. If so, we rely on you to tell those individuals that you are giving us their personal information and about the information in this Privacy Statement and obtain relevant consent.

We do not specifically target our platforms, products or services at children. However, due to the nature of our organisation and the services we provide, we may from time to time collect and process personal data relating to individuals under the age of 18.

If you are under the age of 18, you must ask a parent or guardian for permission before using our platforms, products or services. If you are a parent or guardian, please supervise your child’s use of our platforms, products or services.

How do we collect your personal information?

There are three ways that we collect your personal information:

1. You give it to us when you or your representative interacts with us. This might happen when you use our products and services, fill out a form, input information into our platforms, update your account preferences, provide us with your business card or correspond with us by post, phone, email or interacting with us on social media, at our events, or otherwise.
2. We collect it when you use our platforms, products and services.
3. We obtain it from other sources such as business and marketing lead generation providers, analytics providers, data brokers, industry associations, event providers, recruitment agents, providers of technical, visitor registration, payment and delivery services, and publicly available information sources. This could include public posts on social networking sites that you may use to interact with us. We may also collect information about you from our business and commercial partners and our service providers (like identity, sanctions and fraud checking services).

We understand that you might not want to provide us particular personal information. If so, that may mean we are not able to provide you with the products or services you need.

How do we use your personal information?

We will only use your personal information when we have a legal basis to do so, such as:

• To perform a contract with you or your organisation – If you have engaged us to provide a Product or Service from us, we need to use your personal information so that we can provide that Product or Service to you, fulfil our contractual obligations towards you and bill you for it. If you don’t provide us the correct information, or if you ask us to delete it, we might not be able to provide you with the product or service you ordered from us.
• Consent you provide – Where we have informed you of the purposes for which your personal information will be processed and you have provided your consent for those purposes. We will obtain additional consent if the purpose of processing changes.
• To comply with legal obligations – At times, we will be legally required to process your personal information, including to assist law enforcement, judicial and government authorities and to meet other regulatory requirements.
• To fulfil a legitimate interest – We may also use your personal information where it is in our legitimate interest or that of a third party with whom we share your personal information, for the purpose of operating our business. These legitimate interests are set out as our purposes for processing your personal information below.

We use your personal information for the following purposes:

• Administration – To help us properly manage the Products and Services we provide to you; deal with your enquiries; to maintain and update our records; charging and billing and to identify breaches of our terms and conditions of service.
• Security, and fraud protection – To inform you of service and security issues; conduct audits and determine creditworthiness; detect and prevent fraud and money laundering, sanctions, terrorism financing and related risks.
• Communication – To communicate with you to provide your organisation with our products and services.
• Networking and business development – To identify sales opportunities; update you about our Products and Services and special offers that may be relevant or of interest to your organisation.
• Improvement – To develop new Products and services; improve existing products and services; personalise services offered; and improve your user experience of our products and services.
• Development and analysis – To create aggregated and anonymised insights into industry trends and requirements, product enhancement and development, service performance and improvement, commercial pricing, for improving our business.
• Direct marketing – To conduct market research and surveys to improve our services; use advertising technology to send you information on products and services of potential interest to you; offer rewards and promotions; provide invitations to events and relevant advertising.

How do we safeguard your personal information?

We may store your personal information in hard copy or electronic format.

We use appropriate security measures to help us protect your personal information from unauthorised access and disclosure. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need.

We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Who do we share your personal information with?

We may regularly share your personal information with certain third parties, including:

• Service providers who provide IT systems, payment systems, customer management systems, visitor registration systems, event management systems and administration services and who will process your data in accordance with the terms of our data processing agreements with them.
• Venue providers, affiliated hotels of events or providers of event services who need to process your personal data in order to fulfil their contracts with you or with Ignite Partners to provide services at our events or to offer you facility services at an event.
• Event sponsors so that they can better plan their sponsorship to enhance attendee experience and, where applicable, to provide you with marketing communications or to choose invitees to private briefings, meetings or dinners. These sponsors shall agree to confidentiality restrictions and to use any personal information we share with them solely for this purpose.
• Exhibitors when you have interactions during an event (actions such as using a messaging or meeting service, or scanning a QR code, sharing online or physical business cards or having your badge scanned) in order for exhibitors to provide you with marketing communications.
• We may also share your data with data brokers in order to enhance the data we hold and to provide our exhibitors with aggregated reports which provide a profile of the attendees at an event (e.g. type of organisation, seniority within an organisation, etc). These aggregated reports which are shared with our exhibitors will not contain your personal data.
• Other attendees of our events for specific purposes related to their presence at those events.
  • Editorial media and equity analysts that are attending our events, where you have given appropriate permission for your details to be shared.
  • Other attendees of our events for specific purposes related to their presence at those events.
  • To allow participants to interact with each other via the App, web browser or email.
  • Other delegates on the Website and official App for an event (if applicable) to allow delegates to contact each other and facilitate networking. No email addresses and telephone numbers will be made public through the delegate listing or otherwise. You may opt out of delegate communications through this medium at any time.
• Regulatory bodies in accordance with our health and safety obligations when running an event.

From time to time, we may also need to share your personal information with other parties to comply with laws or requests from regulatory authorities, to assist us with fraud and identity checking, to implement a transfer or sale of our assets or part of our business and to assist us in developing our business and corporate functions on an intermittent basis.

What are your rights?

Depending on the jurisdiction where you are located, you may be entitled to various data subject rights to:

• Request access and obtain a copy of the personal information that we hold about you, including whether it has been sold or shared, and details about the categories of personal information held.
• Request for us to rectify, correct or update any personal information that we hold about you.
• Request for us to delete your personal information if we no longer need it.
• Request to restrict the processing of your personal information in certain circumstances, for example, if you are contesting the accuracy of the personal information, we hold about you.
• Object to the processing of your personal information in certain circumstances, or withdraw your consent. This right is absolute when we process your personal information for direct marketing.
• Exercise your right to data portability, meaning that you have a right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit those data to another organisation without hindrance from us.
• Nominate someone else to exercise your data subject rights in the event that you are no longer able to do so.

If you, or your authorised agent would like to exercise any of these rights, please contact us using the details provided in the ‘How you can contact us’ section below. We may require additional information from you for verification purposes upon receipt of your request. This information will depend on the right you are exercising and the legal requirements of the jurisdiction in which you are located. Ignite Partners does not discriminate against individuals for exercising their privacy rights.

We will respond to your request in a timely manner and within required timeframes.

How can you make a privacy complaint?

You can use the details provided in the ‘How you can contact us’ section below to notify us of any privacy complaint that you may have against us. We are committed to acknowledging your complaint in a prompt manner.

How can you contact us?

You may contact us via email at alex.harris@weareignite.com for any questions about this Privacy Statement, our management of your personal information or if you would like to exercise any of your rights set out in the ‘What are your rights’ section above.